OptConnect's award winning technical support takes care of all your needs.

Technical Support

Need help? Our 24 x 7 x 365 technical support team is trained to understand, diagnose, and troubleshoot your fully managed OptConnect devices and offer support across all industries that need IoT connectivity. We can also help with 3rd-party hardware.

60
Seconds

Average Hold Time

6

Service Awards

90
%

First Call Resolution

12
:00

Average Call Length

Need help with OptConnect product installation?

techsupport@optconnect.com

877-678-3343 x 3

Get support for third-party hardware you currently manage

Need extra support for your Ericsson, Teltonika, InHand, SemTech, or other third-party device? Our team can help with activations, hardware issues, or connectivity questions. Just log in to the Lattigo platform and let us know how we can help you resolve your issue. We’re here for you!

Track your devices from anywhere.

No matter which management plan you choose for your hardware, OptConnect helps you monitor your portfolio any time, any place.

Summit

Simplify device-level monitoring for OptConnect hardware with Summit – the user platform that’s part of your fully managed services.

Lattigo

Streamline cellular management for partner OEM devices with Lattigo, a comprehensive user platform for self-managed devices.