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Award-Winning Customer Service

With a customer base that spreads across North America and involves many different markets, OptConnect’s Customer Care team is a group of dedicated, talented employees who work around the clock to ensure that customers’ needs are taken care of. Our team is trained to understand, diagnose, and troubleshoot our devices and to support our customers across all of the different industries we provide connectivity for.

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Always Available

Support When You Need it

In the OptConnect Customer Care department, we work hard to understand your needs and tailor efforts to provide you the best experience possible. We stand behind our product, offering support 24 hours a day, 7 days a week, 365 days a year. Our team understands that for us to be successful, YOU need to be successful. That’s why our Customer Care professionals can offer support in many areas like installation, troubleshooting, device statuses, and more.

One call Resolution

First-Call Resolution

OptConnect’s Customer Care Center focuses on one-call resolution so that our customers get the answers and information they need on their first contact with us. Our Customer Care agents take the time to make sure everything is resolved, and customers are satisfied before they get off the phone. We are here when you need us and take the time to make things right, the first time.

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Installation Help

One of the calls we get most often is from customers wanting help with the installation of their devices. Our Customer Care Team can help walk you through the process making sure your connection is reliable. Here are a few tips from our Customer Care Center on how to make sure your device is installed properly.