Service Bulletins

This page will be updated with information in the event of network maintenance or outages.

Service Bulletin 08

11/10/2020 - Network Maintenance Alert

On November 13, 2020 Verizon Wireless will be upgrading their Private Network infrastructure to provide greater service and functionality. This maintenance is scheduled to take place between the hours of 12:00 a.m. to 5:00 a.m EST in order to limit any impact.

This private network upgrade will impact your OptConnect Verizon wireless devices for a very brief period. There is no preparation work required by you. We anticipate the brief interruption of service to last between 5-15 minutes. Your OptConnect devices will automatically re-connect to the Verizon network after the brief service interruption.

As always, our 24/7 Customer Care team will be available to help with any customer needs that may arise. We know that downtime affects your business so we will do all we can to minimize any impact that is felt. Thank you for your cooperation.

Please contact your account manager or our Customer Care team at 877-678-3343 x3 if you have questions or need support.