How Connectivity Supports Casino Ticketing Kiosks

There is a lot of talk around slot machine floors becoming more technologically advanced in the gaming community these days, creating a ripple effect throughout the entire casino. Ticketing kiosks and the paper that feeds them are among the products that have been swept up in this technological evolution.

Specifically, ticket printers have now been assigned the tasks beyond, well, simply printing tickets. These systems are now expected to help with marketing, promotions, player tracking, and a host of other services for casino operators and customers. (Casino Journal).

But how exactly are these ticketing kiosks able to build upon their current functionality? The fact is, as these machines continue to advance, they are becoming more immersed in the Internet of Things (IoT). This means that now more than ever, their connectivity is vital to their functionality and efficiency.

The Importance of Uptime in Ticketing Kiosks

Ticketing kiosks generate a substantial amount of money every hour, which means that even just a few minutes of machine downtime can significantly impact the business in a negative way. A lot of times, this downtime can occur when the ticket kiosk is operating on the local business's Wi-Fi. This is because these third party connections are generally not as secure or reliable as having your own private network.

This is why ticketing kiosk operators typically want their machine connectivity to be separate from the space they are located in. OptConnect’s fully managed solution is an ideal option for lottery kiosks, scratcher kiosks, redemption kiosks, and more game ticketing devices.

OptConnect’s Gaming Connectivity

OptConnect’s solution is simple with plug and play functionality built right into our devices that also include built-in, self-healing, logic. The self-healing operation comes with monitoring of the connection. If it ever drops, our devices begin a series of steps to restore it, including attempting to reconnect, resetting the cellular components, and eventually rebooting the entire OptConnect unit. This helps to ensure that your cellular connection is as reliable as possible.

Additionally, OptConnect also provides a variety of carrier network options so that you’re able to get the best connection at virtually any site across the country. You’ll also have access to 24/7 tech support with an award-winning customer service team who is focused on first-call resolution to help you get the answers you need the first time around.

To learn more about OptConnect’s connectivity options for ticketing kiosks and the gaming market, please contact us at 1.877.678.3343.

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