Customer Care
OptConnect is passionately committed to taking care of our customers. By delivering the "wows" that transform normal transactions into special, memorable experiences, we endeavor to convert our customers into Raving Fans.
24x7 Multilingual Customer Support
OptConnect provides free customer support from highly professional and qualified Customer Care agents 24 hours a day, 7 days a week and 365 days a year. OptConnect does not offshore what we consider to be a vital and important responsibility to our customers. We provide our Customer Care agents with in-depth training, and multilingual support is available in 6 different languages, including English, Spanish, Portuguese, French, German and Japanese.
Proven Performance
Across an expansive portfolio of thousands of ATMs and self-service financial terminals nationwide, OptConnect maintains an average uptime rate of 99.995% and customer contract renewal rates that approach 100%.
Testimonials
Bryan Bauer, President, Kahuna ATM Solutions.
“OptConnect’s wireless solutions are unquestionably the most cost effective, reliable and secure means of providing ATM connectivity in the marketplace. The new standard of ATM communications is definitely wireless.”